Legal Notice

In accordance with the provisions of Articles 6-III and 19 of Law No. 2004-575 of June 21, 2004, on Confidence in the Digital Economy (known as the L.C.E.N.), we hereby provide users and visitors to the website www.hotel-mucem.com with the following information:

The website accessible, in particular, at www.hotel-mucem.com (hereinafter: the “Site”) is published
by the company HOLDING HOTELIERE BLANCOR (hereinafter: the “Hôtel du Mucem by Esteem”), a company incorporated under French law, registered with the Paris Trade and Companies Register under number Paris B 382 896 041, with its registered office located at 22, rue Mazenod, 13002 Marseille; telephone number +33 (0)4 91 93 13 13.

Access to the Site and use of its content are subject to the terms of use described below at
. By accessing and browsing the Site, the user unconditionally accepts the following terms and conditions.

The purpose of the website www.hotel-mucem.com is to provide information about all of the company’s activities. The website owner strives to provide information on the website www.hotel-mucem.com that is as accurate as possible. However, the owner cannot be held liable for omissions, inaccuracies, or delays in updates, whether caused by the owner or by third-party partners who provide this information.

All information provided on the website: www.hotel-mucem.com is for informational purposes only, is not exhaustive, and is subject to change. It is provided subject to any modifications that may have been made since it was posted online.

This Site is built using various web languages (HTML, HTML5, JavaScript, CSS, etc.) to ensure a better user experience and more appealing graphics. We recommend using modern browsers such as Internet Explorer, Safari, Firefox, Google Chrome, etc.

We use all available means to ensure that the information on the Site is reliable and that its content is reliably updated. However, errors or omissions may occur. Users should therefore verify the accuracy of the information and may report any changes to the Site that they deem useful.

The Website as a whole, as well as each of its constituent elements (including, but not limited to, text, diagrams, site maps, software, animations, images, photographs, illustrations, videos, graphic or editorial representations, logos, etc.) constitute intellectual works protected by the Intellectual Property Code and by any other applicable international legislation.
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The Hôtel du Mucem by Esteem is the sole entity authorized (directly or through licenses or authorizations) to
use the elements comprising the Site, the domain names, trademarks, designs, etc., as well as
the images and editorial content reproduced therein.
The use of all or part of the Site, in particular through downloading, reproduction, transmission,
display, or distribution for purposes other than the browsing and use of the Site for personal and private purposes by the user for non-commercial purposes is strictly prohibited. Violation of these provisions exposes the perpetrator to the penalties provided for both by the Intellectual Property Code, particularly regarding copyright infringement, and by the Civil Code regarding civil liability.

The website www.hotel-mucem.com contains a number of hyperlinks to other sites (partners, information, etc.) that have been included with the website owner’s permission. However, the website owner is unable to verify the content of the sites visited in this way and therefore accepts no liability for any potential risks associated with illegal content.

Users are informed that when visiting the website www.hotel-mucem.com, one or more cookies may be automatically installed on their computer. A cookie is a small file that does not allow the user to be identified but records information regarding a computer’s navigation on a website. The data obtained in this way is intended to facilitate future navigation on the site and is also used to measure site traffic.

Your browser settings allow you to be notified of the presence of cookies and, if desired, to refuse them as described at the following address: www.cnil.fr
Refusing to accept a cookie may prevent you from accessing certain services. However, users can configure their computers as follows to refuse the installation of cookies: In Internet Explorer: Tools tab / Internet Options. Click Privacy and select Block all cookies. Click OK.
In Netscape: Edit tab / Preferences. Click Advanced and select Disable cookies. Click OK.

User: An internet user who logs in to and uses the aforementioned website: www.hotel-mucem.com.
In France, personal data is protected in particular by Law No. 78-87 of January 6, 1978, Law No. 2004-801 of August 6, 2004, Article L. 226-13 of the Penal Code, and the European Directive of October 24, 1995.

On the website: www.hotel-mucem.com, the website owner collects personal information about the user only for the purposes of certain services offered by the website: www.hotel-mucem.com. The user provides this information with full knowledge of the facts, particularly when entering it themselves. The user of the website www.hotel-mucem.com is then informed whether or not providing this information is mandatory. In accordance with the provisions of Articles 38 and following of Law No. 78-17 of January 6, 1978, relating to information technology, files, and civil liberties, all users have the right to access, correct, delete, and object to the processing of their personal data. To exercise this right, please send your request to: www.hotel-mucem.com via email: webmaster’s email address, or by submitting a written and signed request, accompanied by a copy of an identity document bearing the holder’s signature, specifying the address to which the response should be sent.

No personal information regarding users of the website: www.hotel-mucem.com is published without the user’s knowledge, exchanged, transferred, assigned, or sold on any medium to third parties. Only in the event of the acquisition of the website: www.hotel-mucem.com by the website owner and its rights would the transmission of said information to the potential purchaser be permitted, who would in turn be bound by the same obligation to preserve and modify data with respect to the user of the website: www.hotel-mucem.com.
The databases are protected by the provisions of the law of July 1, 1998, transposing Directive 96/9 of March 11, 1996, on the legal protection of databases.

Image credits on the homepage:
- Le Panier — Old Town of Marseille, Bouches-du-Rhône: Image purchased from Robert Harding

The Hôtel du Mucem by Esteem makes every effort to ensure that the information published on the Website is accurate and up to date, and reserves the right to modify the content at any time and without notice.

The creation of any hyperlink to any of the web pages or elements comprising the Site is prohibited without the prior written authorization of Hôtel du Mucem by Esteem, which authorization may be revoked at any time. All content, websites, or other materials containing a hyperlink to the Site or any of its components are not under the control of the Hôtel du Mucem by Esteem, and the Hôtel du Mucem by Esteem therefore disclaims all liability (including editorial liability) regarding access to these websites and their content.

The Site provides links to other websites or other resources available on the Internet. Hôtel du Mucem by Esteem has no means of controlling these external sites available on the Internet. Hôtel du Mucem by Esteem is not responsible for the availability of such external sites and sources, nor does it guarantee it. It cannot be held liable for any damage of any kind resulting from the content of these external sites or sources, including the information, products, or services they offer, or any use that may be made of these elements. The risks associated with such use are entirely the responsibility of the user, who must comply with their terms of use.

The Hôtel du Mucem by Esteem strives, to the extent possible, to ensure that the Site remains accessible at all times, but is under no obligation to do so. The Hôtel du Mucem by Esteem may therefore interrupt access to the Site, particularly for maintenance or updates, or for any other reasons, including technical or editorial ones, without prior notice or information to users, and shall not be held liable for the consequences of such interruptions, whether with respect to users or any third party.

Furthermore, the Hôtel du Mucem by Esteem shall not be held liable if users are unable to access all or part of the Website due to any technical failure or problem, including but not limited to those related to:
- a failure and/or congestion of the Internet network,
- a failure of Internet service providers, 
- human error or electrical failure,
- any malicious interference,
- any software or hardware malfunctions,
- a force majeure event. 

All of the company’s activities and information are presented on our Website. The Hôtel du Mucem by Esteem strives to provide information on the Website that is as accurate as possible. The photographs appearing on the Website are not binding.

The Hotel du Mucem by Esteem hereby informs the Customer that, in the event of a dispute regarding these General Terms and Conditions, the Customer may resort to a contractual mediation procedure or any other alternative dispute resolution method, in accordance with the provisions of Title I of Book VI of the French Consumer Code.

After contacting the management of the Hôtel du Mucem by Esteem and failing to receive a satisfactory response within 60 days, you may contact the mediator at the contact information below.
Mediator: CM2C (cm2c.net)
- Phone: +33 (0)1 89 47 00 14
- Address: 49 Rue de Ponthieu, 75008 Paris
- SIRET: No. 831 213 871 00021
- Legal form: Registered Association

You can also find the procedures for filing a complaint on their website: 
- The procedures for filing a complaint with the Mediator and their contact information are available by clicking on the following link: How to file a consumer dispute with CM2C
- The complaint form for this Mediator is accessible via the following link: Report a Consumer Dispute
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The Hôtel du Mucem by Esteem also informs the Customer of the existence of a European Online Dispute Resolution (“ODR”) platform that they may use.
The Customer can access it via the following link: Online Dispute Resolution.

These Terms and Conditions are governed by French law, without prejudice to any mandatory protective provisions that may apply in the consumer’s country of residence.  

The Site may ask you to accept cookies for statistical and display purposes. A cookie is a piece of information stored on your hard drive by the server of the site you are visiting. It contains various data that is stored on your hard drive in a text file that a server accesses to read and save information.  

The Hôtel du Mucem by Esteem uses these cookies to allow you to share content on social media, to provide you with advertising tailored to your interests, and to track which pages of the Site you have visited and how often. This information is used exclusively for internal statistical purposes, to improve the quality of the services we offer you, to make the Site more user-friendly, and to provide you with tailored and personalized services during your next visit to the Site.

To disable cookies, please click on the "Help" tab in your browser or read the information provided with your browser software. Certain parts of this Site may not function properly without cookies. 

Generally speaking, you are not required to provide us with your personal data when you visit our Site. However, there are certain exceptions to this rule. For some of the services offered on our Site, you may be asked to provide us with certain information, such as your name, your company name, your email or mailing address, your phone number, or any other information. This is the case when you fill out the online form in the “Contact” section or when you complete a reservation. 

In any case, you may choose not to provide your personal information. If you do so, you will not be able to use the website’s services, including completing your reservation or using the contact form to receive a response to your question. 

In accordance with Article L.223-2 of the Consumer Code, consumers who do not wish to receive unsolicited sales calls may register free of charge on a do-not-call list. This list is available on the following website: Bloctel (www.bloctel.gouv.fr).